NURS FPX 4050 Assessment 3

Care Coordination Presentation to Colleagues


Capella University


Instructor’s Name

October 2023

In this presentation, we delve into the critical components of care coordination and their profound implications for healthcare practitioners, patients, and the healthcare system at large. Care coordination is a fundamental concept in modern healthcare, emphasizing the need for seamless, patient-centered care delivery. As healthcare professionals, our role in coordinating care has a direct impact on patient outcomes and experiences. The objective of this presentation is to explore the essential principles of care coordination, the significance of ethical decision making, and the influence of healthcare policies on patient outcomes and experiences. By examining these interconnected aspects, we aim to equip healthcare providers with a deeper understanding of their pivotal role in promoting effective care coordination, ethical healthcare practices, and the enhancement of patient well-being within the ever-evolving healthcare landscape.

Collaboration Strategies for with Patients and their Families

In the area of care coordination, effective communication with patients and their families is essential to obtaining targeted health outcomes. One key evidence-based strategy is the implementation of shared decision-making, where healthcare professionals engage patients and families in discussions about their care options, treatment plans, and goals (Basken & Acosta, 2021).

Furthermore, it’s crucial to embrace a culturally sensitive approach. A study highlights the importance of recognizing and respecting patients’ cultural backgrounds and beliefs in healthcare. Cultural competence and humility help bridge potential communication gaps and enhance trust, ultimately leading to better health outcomes (Bakić-Mirić et al., 2022).

Additionally, nurse-led health literacy interventions have shown significant improvements in patient understanding and empowerment. These strategies, when incorporated into care coordination, empower patients and their families to actively engage in their healthcare journey, leading to more desirable health outcomes (Gibson et al., 2022).

Change Management affects Elements of the Patient

Making the distinction between patient experience and patient satisfaction requires an understanding that patient experience encompasses all aspects of a patient’s journey through the healthcare system, including the emotional, psychological, and physical aspects (Walker, 2023). High-quality, patient-centered care places strong emphasis on aspects such as communication, empathy, involvement in care decisions, and the perception of being treated with dignity and respect. Change management directly influences these elements.

One significant aspect of change management is the introduction of new technologies and processes. When implemented effectively, these changes can streamline workflows, reduce wait times, and enhance communication, all of which are highly valued by patients (Walker, 2023). For example, the integration of electronic health records (EHR) can improve the coordination of care among healthcare providers, ensuring patients receive accurate and timely information. This, in turn, has a direct impact on the patient experience by reducing errors, enhancing communication, and ultimately leading to better patient outcomes (Walker, 2023).

Moreover, change management must also focus on staff training and culture shifts to align with patient-centered care values. When healthcare professionals are empowered with the necessary skills and mindset to prioritize patient engagement, it significantly affects the patient experience (Walker, 2023). Training programs and culture transformation initiatives should emphasize active listening and empathy.

The Rationale for Coordinated Care Plans

Ethical decision making in care coordination is grounded in the core principles of autonomy, beneficence, non-maleficence, and justice. By include patients and their families in the decision-making process, encouraging transparency, and placing the patient’s best interests first, coordinated care plans make sure that these ideals are kept (Ekman & Swedberg, 2022). One logical implication of an ethical approach to care coordination is the improvement in patient satisfaction and trust in the healthcare system. When patients and their families are actively engaged in the care planning process, they feel respected and valued. This not only leads to better health outcomes but also contributes to a positive patient experience. Ethical care coordination assumes that patients should be active participants in their care, and this empowerment aligns with the fundamental principles of person-centered care, emphasizing respect for individual values and preferences (Ekman & Swedberg, 2022).

Additionally, an ethical approach to care coordination acknowledges the importance of resource allocation and fairness. It strives to ensure that healthcare resources are distributed equitably, addressing the principle of justice. This helps to mitigate disparities and ensure that every patient, regardless of their background or condition, receives the care they need. The ethical assumptions underlying care coordination decision making emphasize fairness, equity, and the promotion of patient well-being, ultimately leading to a more just and compassionate healthcare system (Ekman & Swedberg, 2022).

Potential Impact of Specific Health Care Policy Provisions

Healthcare policy provisions have a great influence on outcomes and patient experiences. A prime example can be found in the Affordable Care Act (ACA) in the United States, which mandated coverage for essential health benefits, including preventive care and maternity care. This provision has had a positive impact on patient experiences by enhancing access to preventive services, early detection, and management of health conditions (Lantz & Rosenbaum, 2020). It has also contributed to improved health outcomes, as individuals can receive necessary care without financial barriers, ultimately leading to better health and well-being.

Additionally, policies related to reimbursement and payment models, such as value-based care initiatives, can have a profound impact on healthcare outcomes and patient experiences. These provisions tie reimbursement to quality and patient satisfaction, incentivizing healthcare providers to prioritize the patient experience (Feinberg et al., 2020). By doing so, they focus on delivering high-quality care that aligns with the needs and preferences of patients. This approach has led to better outcomes, as providers are encouraged to prevent complications, enhance communication, and promote a holistic approach to patient care (Feinberg et al., 2020).

Furthermore, the expansion of telehealth services during the COVID-19 pandemic is another example of a policy provision that has influenced patient experiences and outcomes. Telehealth provisions have allowed patients to access care remotely, reducing barriers to healthcare services (Oluyede et al., 2022). This has resulted in improved access to care, particularly for those in underserved areas, and has enabled more timely interventions. Patients who may have otherwise delayed or forgone necessary care have had the opportunity to receive timely assistance, which can lead to better health outcomes (Oluyede et al., 2022).

Raising Awareness of the Nurses’ Role in Continuum of Care

Within the healthcare system, nurses are essential to the care coordination. They have an effect on each stage of a patient’s healthcare journey, from initial assessment to continuing monitoring and assistance (Riffat, 2023). Nurses are the cornerstones of the healthcare industry as it develops and grows more complex, ensuring that care is patient-centered, smooth, and sensitive to individual requirements (Riffat, 2023). Their contributions extend beyond medical expertise, encompassing the ability to connect with patients on a personal level, facilitate communication among healthcare teams, and advocate for the best interests of those under their care. Nurses are the heartbeat of the healthcare system, tirelessly working to ensure that the continuity of care is not only maintained but also continually improved, ultimately leading to better patient outcomes and experiences (Riffat, 2023).


This presentation has underscored the vital role of care coordination in healthcare, emphasizing its impact on patient outcomes and experiences. We have explored the ethical underpinnings that guide care coordination, recognizing the importance of respecting patient autonomy, promoting well-being, and ensuring justice in resource allocation. Additionally, we’ve discussed the far-reaching influence of healthcare policy provisions on patient care, highlighting how they can enhance access, quality, and the patient-centered nature of healthcare. Ultimately, as healthcare professionals, we must be cognizant of the multifaceted elements that contribute to effective care coordination, ethical decision making, and patient-centered healthcare delivery to continually improve patient outcomes and experiences within the healthcare system


Bakić-Mirić, N. M., Kulić, D. G., & But, S. (2022). Culturally competent communication in health care: Why it matters. Zbornik Radova Filozofskog Fakulteta U Prištini, 52(3), 75–86.

Basken, A., & Acosta, R. (2021). Improving outcomes collaboratively with families: What works and what doesn’t. Current Opinion in Cardiology, 36(1), 95–97.

Ekman, I., & Swedberg, K. (2022). Person-centered care, theory, operationalization and effects. Intelligent Systems for Sustainable Person-Centered Healthcare, 205, 23–33.

Feinberg, B. A., Yolaine Jeune-Smith, Fortier, S., Yeh, T. F., Kish, J., & Ajeet Gajra. (2020). Linking reimbursement to patient-reported quality of life: Provider perspectives. Journal of Clinical Oncology, 38(29_suppl), 75–75.

Gibson, C., Smith, D., & Morrison, A. K. (2022). Improving health literacy knowledge, behaviors, and confidence with interactive training. HLRP: Health Literacy Research and Practice, 6(2).

Lantz, P. M., & Rosenbaum, S. (2020). The potential and realized impact of the affordable care act on health equity. Journal of Health Politics, Policy and Law, 45(5), 831–845.

Oluyede, L., Cochran, A. L., Wolfe, M., Prunkl, L., & McDonald, N. (2022). Addressing transportation barriers to health care during the covid-19 pandemic: Perspectives of care coordinators. Transportation Research Part A: Policy and Practice, 159.

Riffat, M. (2023). The evolving role of nurses in patient-centered care. NURSEARCHER (Journal of Nursing & Midwifery Sciences), 01–01.

Walker, K. (2023). Capturing patient experience. Nursing Standard.

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